WHAT HAPPENS IF WE RECEIVE NON-AUTHORIZED PRODUCTS IN ONE RETURN PACKAGE?Updated 8 months ago

You will only be eligible for a refund for the number of units authorized for the return. If you send more items in your package, we are not responsible for additional orders or products. You have to do 1 return per order to receive a refund or instant credit. 

What happens when my package is lost or damaged?

If you receive a damaged package/ box, we advise you send us an email immediately. It is best if the email contains an image of the box.

Once we receive the damaged product information- picture-  we will send you a free of charge pre-paid label and proceed with a replacement or a full refund. 

If the products are in good condition and you still want to return the items, you will be allowed to do so.

If the package is lost, meaning you are tracking the package and seem stuck at the carrier location for more than two days, we will file a claim to our carrier, and once the claim is clear, we will issue you a refund.